Frequently Asked Questions

Find answers to common questions about our auto detailing services, pricing, scheduling, and more. Don't see your question? Call us at

(707) 694-8978

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General Questions | Services & Pricing | Scheduling & Logistics | Paint Correction & Ceramic Coating | Maintenance & Care

General Questions

Q: What is auto detailing? A: Auto detailing is a comprehensive cleaning, restoration, and protection process for your vehicle's interior and exterior. Unlike a basic car wash, detailing involves thorough cleaning of every surface, removal of bonded contaminants, correction of paint imperfections, and application of protective products. It's meticulous care that restores and maintains your vehicle's condition.

Q: How is detailing different from a car wash? A: Car washes provide basic exterior cleaning, often with automated brushes that can damage paint. Detailing includes hand washing, paint decontamination, interior deep cleaning, polishing, protection, and attention to every detail. Detailing takes hours vs. minutes and delivers comprehensive results that last months vs. days.

Q: How long does detailing take? A: Timing varies by service: basic exterior details take 1.5-2 hours, interior details take 2-4 hours, paint correction takes 4-8+ hours, and ceramic coating (with prep) takes 2-4 days. We never rush - we take the time needed to deliver perfect results.

Q: Where are you located? A: We're located at 3222 Airway Dr Suite 7, Santa Rosa, CA, 95401 We also offer mobile detailing throughout Santa and surrounding areas - we come to you!

Q: What areas do you serve? A: We serve Santa Rosa and surrounding communities including Windsor, Rohnert Park, Sebastopol, Petaluma, Healdsburg, and more. Mobile service is available within a 30-mile radius. Call to confirm availability for your specific location.

Services & Pricing

Q: What services do you offer? A: We offer complete auto detailing services including exterior detailing, interior detailing, maintenance detailing, paint correction, ceramic coating, and headlight restoration. View our full service menu at our Services page.

Q: How much does detailing cost? A: Pricing varies based on vehicle size and service level. Exterior details start at $79, interior details start at $149, maintenance detailing starts at $59, paint correction starts at $599, and ceramic coating starts at $799. Contact us for a personalized quote based on your specific vehicle and needs.

Q: Do you detail large vehicles like trucks and SUVs? A: Yes! We detail all vehicle types including sedans, coupes, SUVs, trucks, vans, and exotic cars. Pricing for larger vehicles is adjusted based on size and additional time required.

Q: Do you offer package deals? A: Yes! We offer package pricing for combined services. For example, exterior + interior details, paint correction + ceramic coating combos, and seasonal packages. Ask about current package deals when booking.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, Amex, Discover), debit cards, cash, Apple Pay, and Google Pay. Payment is due upon service completion.

Q: Do you offer any discounts? A: Yes! We offer discounts for first-time customers, referrals, military, and regular maintenance clients. Ask about our current promotions when booking.

Scheduling & Logistics

Q: How do I schedule an appointment? A: You can book online through our website calendar, call/text (707) 694-8978, or fill out our contact form. We'll confirm your appointment and provide all necessary details.

: How far in advance should I book? A: We recommend booking 3-7 days in advance, especially for weekends and paint correction/ceramic coating services. Same-day or next-day appointments are sometimes available - call to check.

Q: Do you offer same-day service? A: Sometimes! Availability varies based on our schedule. Call (707) 694-8978 and we'll do our best to accommodate urgent requests. For guaranteed availability, book in advance.

Q: What should I do to prepare my vehicle? A: Remove all personal items, valuables, and fragile objects. Clear out trash and loose items. No need to clean it yourself - that's what we're here for! If you have specific concerns or problem areas, let us know when booking.

Q: How long will I be without my vehicle? A: Most details are completed same-day. Drop off in the morning, pick up in the afternoon/evening. Paint correction and ceramic coating require 2-4 days. Mobile detailing means you keep your vehicle - we come to you!

Q: Do you offer mobile detailing? A: Yes! Mobile service is available throughout Santa Rosa for most services. We bring professional equipment to your home, office, or preferred location. Some services (paint correction, ceramic coating) require our climate-controlled facility.

Q: What if it rains on my appointment day? A: No problem! We work in a covered facility, so weather doesn't affect service. For mobile detailing, we may need to reschedule if heavy rain prevents outdoor work.

Paint Correction & Ceramic Coating

Q: What is paint correction? A: Paint correction is the process of removing surface imperfections (swirl marks, scratches, oxidation) through machine polishing. It permanently removes defects by leveling the clear coat, revealing flawless paint underneath.

Q: What is ceramic coating? A: Ceramic coating is a liquid polymer that bonds with your paint, creating a permanent protective layer. It provides UV protection, chemical resistance, hydrophobic properties, and enhanced gloss that lasts 2-7+ years.

Q: Do I need paint correction before ceramic coating? A: Yes, for best results. Ceramic coating locks in whatever condition your paint is in. Correcting defects first ensures you're sealing in perfection, not imperfections. Most ceramic coating packages include paint correction.

Q: How long does ceramic coating last? A: Duration depends on the coating quality and maintenance. Entry-level coatings last 2-3 years, premium coatings last 4-5 years, and top-tier coatings last 5-7+ years. Proper maintenance extends longevity.

Q: Can I wax over ceramic coating? A: No need to! Ceramic coating provides superior protection that lasts years. Waxing over it is unnecessary and can reduce its hydrophobic properties. Just maintain with regular pH-neutral washing.

Q: How much does paint correction cost? A: Paint correction starts at $599 for Stage 1, $999 for Stage 2, and $1,599 for Stage 3. Final pricing depends on vehicle size and paint condition. Contact us for a free paint assessment and personalized quote.

Maintenance & Care

Q: How often should I detail my vehicle? A: We recommend exterior detailing every 3-6 months, interior detailing every 6-12 months, and maintenance washes every 2-4 weeks. Frequency depends on your vehicle's use, storage, and exposure to elements.

Q: How do I maintain my detail? A: Use proper washing techniques (two-bucket method, pH-neutral soap, microfiber towels), avoid automatic car washes with brushes, park in shade when possible, and address spills/stains immediately. We provide detailed aftercare instructions with every service.

Q: Can I take my car through a car wash after detailing? A: We recommend touchless/hand washes only. Automatic car washes with brushes create swirl marks that undo paint correction work. If you must use automatic washes, choose touchless options only.

Q: How do I care for ceramic coating? A: Wash regularly with pH-neutral soap, use microfiber wash mitts and towels, avoid harsh chemicals, and consider annual maintenance coating to refresh hydrophobic properties. We provide complete care instructions.

Q: How do I maintain leather seats? A: Clean with pH-neutral leather cleaner every 3-4 months, condition regularly to prevent cracking, avoid direct sunlight when possible, and address spills immediately. We offer leather conditioning as part of our interior detailing services.

Q: What products should I use at home? A: Use pH-neutral car wash soap, microfiber wash mitts and towels, and avoid dish soap or household cleaners. For ceramic coated vehicles, use coating-safe products only. Ask us for specific product recommendations during your appointment.